Questions and answers
Frequently Asked Questions About Mobile Car Repair
Straight answers about booking car repair at your home or work in Lubbock, what happens on the day, how you pay, and what our warranty covers. Don’t see your question? Call us.
Booking and the Day of Your Repair
How do I book a repair?
Call (806) 749-3355. Tell us your year, make and model, what the car is doing, and where it’s parked. You’ll get a free quote and an arrival window on the same call. We don’t use online forms, so you always talk to a real person.
Do I need to be there while you work?
Not always. We need to talk with you before we start, so you can approve the price, and we need access to the car. If you’re at work, you can hand us the keys and get back to your day. We call you when it’s done.
Can you work on my car at an apartment complex?
Yes, as long as the property allows it. Some complexes have rules about repairs in their lots, so check with your manager if you’re not sure. We use a drip mat and clean up before we leave.
Can you work on a car parked on the street?
Usually, yes, if it’s a quiet street with room to work safely. On a busy road or a highway shoulder, we may need to move the car somewhere safer first, or recommend a tow.
What happens if the weather turns bad?
Light wind and heat are part of life in Lubbock, and we work through them. Heavy rain, lightning, ice or a dust storm can make outdoor work unsafe. If that happens, we call you to move the visit to the next safe time.
Pricing and Payment
Will I get the price before you start?
Yes, always. You get a free quote on the phone, and after we diagnose the car, you get the repair price in writing. Nothing gets replaced until you say yes. If we find something else along the way, we stop and ask first.
Is the diagnostic visit credited to the repair?
Yes. You hear the price of the diagnostic visit on the phone before we drive out, and it’s credited toward the repair if you go ahead.
What forms of payment do you accept?
Cash, debit cards and all major credit cards. You pay when the work is done.
Are the prices on your website exact?
No. The prices on our service pages are average ranges for the Lubbock area. Your price depends on your vehicle and what it actually needs, and it’s always open to discussion before we start.
Parts and Warranty
Do you use new parts? OEM or aftermarket?
We use new parts that meet or beat the original equipment. When there’s a choice between OEM parts from the carmaker and quality aftermarket parts, we give you both prices and let you choose.
Can I supply my own parts?
You can ask, and we’ll tell you on the phone whether we can install them. Our warranty covers our labor, but parts you supply aren’t covered by our parts warranty.
Will a mobile repair void my factory warranty?
No. According to the Federal Trade Commission, it’s illegal for a manufacturer or dealer to deny warranty coverage simply because someone other than the dealer did work on your car. Keep your receipts, and use parts and fluids that meet your owner’s manual specs.
Where and When We Work
Which areas do you serve?
All of Lubbock, plus Wolfforth, Shallowater, Slaton, Levelland and Plainview. There’s no trip fee inside Lubbock. Levelland and Plainview carry a small trip fee, and we tell you the amount on the phone first.
What are your hours?
Monday to Saturday from 7 a.m. to 7 p.m., and Sunday from 9 a.m. to 5 p.m. Calls after hours are returned first thing the next morning.
Still Have a Question?
Call us and ask. You’ll talk to a real mechanic who can answer it, give you a free quote and an arrival window, all in one short call.
Caprock Auto Care · 4426 19th St, Lubbock, TX 79407 · (806) 749-3355 · Open 7 days