Privacy Policy

Who We Are

Caprock Auto Care is a mobile car repair service based at 4426 19th St, Lubbock, TX 79407. You can reach us at (806) 749-3355. In this policy, “we,” “us” and “our” mean Caprock Auto Care, and “you” means anyone who visits this website or contacts us.

Information We Collect

Information you give us

When you call to book a repair, we may ask for your name, phone number, the address or location where your vehicle is parked, your vehicle’s year, make and model, and a description of the problem. We use this to give you a quote, schedule a visit and do the work.

Information collected when you visit this website

Like most websites, our hosting server automatically records basic technical information, such as your IP address, browser type, the pages you visit and the date and time of your visit. This helps us keep the site secure and working properly. The site may also use cookies, which are small files stored by your browser, for basic site functions and performance.

Information from third party features

Some pages include an embedded Google Map. When you view it, Google may collect information under its own privacy policy. Clicking a phone link opens your phone’s calling app, and your call is handled by your phone carrier.

How We Use Your Information

We use the information we collect to:

• Answer your call, give you a quote and schedule your visit
• Find your vehicle and complete the repair
• Send you the name and photo of your mechanic before a visit, and contact you about your repair
• Handle payments, warranty claims and follow up questions
• Keep this website secure and improve how it works
• Meet legal, tax and record keeping requirements

How We Share Your Information

We do not sell your personal information. We only share it when we need to, for example:

• With the mechanic assigned to your repair
• With service providers that help us run the business, such as our website host or a payment processor, who may only use it to provide their service to us
• When the law requires it, or to protect our rights, our customers or the public

Advertising and Analytics

We may use advertising or analytics tools, such as those from Google, to understand how people find and use this website. These tools may use cookies to collect information about your visit. You can control cookies in your browser settings, and you can learn how Google uses data at policies.google.com.

How Long We Keep Information

We keep customer and repair records for as long as we need them to provide service, honor our warranty, and meet legal and tax requirements. After that, we delete them or keep them in a form that no longer identifies you.

How We Protect Your Information

We take reasonable steps to protect the information you share with us. No website or storage system is completely secure, so we cannot promise absolute security.

Your Choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, unless we need to keep it for legal or warranty reasons. You can also set your browser to block or delete cookies. To make a request, call us at (806) 749-3355.

Children’s Privacy

This website is not meant for children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the “last updated” date at the top of this page.

Contact Us

Questions about this policy? Call Caprock Auto Care at (806) 749-3355, or write to us at 4426 19th St, Lubbock, TX 79407.

Caprock Auto Care · 4426 19th St, Lubbock, TX 79407 · (806) 749-3355